Last updated: May 2026

Newport (Isle of Wight) Football Club ("Newport IW FC", "the Club", "we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, create an account, make purchases, join memberships, contact us, or otherwise interact with Newport IW FC.

This policy applies to personal data processed through the Club’s website and associated online services.

1. Who We Are

Newport (Isle of Wight) Football Club is the data controller for personal information collected through this website, except where third-party providers process data on our behalf or as independent controllers.

For privacy enquiries, please contact:

Newport IW FC
info@newportiwfc.com

2. What Information We Collect

Information you provide directly

• Name
• Email address
• Postal address
• Telephone number
• Date of birth (where relevant)
• Emergency contact details (where relevant)
• Membership details
• Purchase history
• Event booking information
• Supporters Association membership details
• Messages or enquiries submitted through contact forms

Account information

If you create an account through the website or Pitchero platform:

• Login credentials
• Member profile details
• Team or club affiliation
• Communication preferences

Payment information

If you make payments through the website:

• Transaction details
• Payment reference information
• Subscription/payment status

We do not store full card payment details.

Payments are securely processed by third-party payment providers.

Automatically collected information

When you visit the website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on pages
• Referring website
• Approximate geographic location
• Usage and interaction data

3. How We Collect Your Data

We collect personal data when you:

• Visit our website
• Create a user account
• Purchase merchandise
• Join or renew memberships
• Set up recurring payments
• Book events
• Complete forms
• Contact the Club
• Register as a player, volunteer, official or supporter
• Interact with Pitchero-hosted services

4. How We Use Your Information

We may use your information to:

• Provide website services
• Manage user accounts
• Process memberships
• Administer Supporters Association memberships
• Process purchases and payments
• Arrange recurring subscriptions
• Respond to enquiries
• Administer events
• Manage player, volunteer or supporter registrations
• Improve website functionality and performance
• Monitor website usage
• Maintain security
• Meet legal and regulatory obligations
• Protect the Club’s legitimate interests

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases where appropriate:

Contract

Where processing is necessary to:

• Provide memberships
• Process purchases
• Manage subscriptions
• Provide requested services

Legitimate Interests

Including:

• Running and improving the Club website
• Managing memberships
• Club administration
• Security monitoring
• Fraud prevention
• Responding to enquiries

Legal Obligation

Where required to comply with legal or regulatory obligations.

Consent

Where consent is required, including certain cookie usage.

You may withdraw consent where applicable.

6. Payment Providers

We use trusted third-party payment providers.

Stripe

Card payments may be processed by Stripe.

Stripe’s privacy policy:
https://stripe.com/gb/privacy

GoCardless

Direct debit or recurring payments may be processed by GoCardless.

GoCardless privacy policy:
https://gocardless.com/privacy/

We do not receive or store full payment card details.

7. Website Platform Provider

This website is hosted and operated using Pitchero services.

Pitchero may process certain personal data relating to:

• Account registration
• Membership administration
• Website functionality
• Communications
• Transactions

Pitchero privacy policy:
https://www.pitchero.com/privacy-policy/

8. Analytics and Cookies

We use Google Analytics 4 (GA4) to understand how visitors use our website.

This may involve collection of:

• Device information
• Usage behaviour
• Approximate location data
• Session information

This helps us improve website performance and user experience.

Where required, analytics cookies will only be used with appropriate consent.

Please see our separate Cookies Policy for more information.

9. Sharing Your Data

We may share personal data where necessary with:

• Pitchero
• Stripe
• GoCardless
• Website hosting/service providers
• Professional advisers
• Regulatory bodies
• Law enforcement where legally required

We do not sell or swap your personal data.

10. International Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards will be in place in accordance with UK GDPR.

11. Data Retention

We retain personal data only for as long as reasonably necessary, including for:

• Membership administration
• Transaction records
• Legal obligations
• Accounting requirements
• Dispute management
• Safeguarding where applicable

Retention periods may vary depending on data type and legal requirements.

12. Children and Junior Players

Some services may involve data relating to children or junior players.

Where required:

• Parental or guardian information may be collected
• Additional safeguarding controls may apply

We take appropriate care when handling children’s data.

13. Security

We take reasonable technical and organisational measures to protect personal data.

However, no online system can ever be guaranteed completely secure.

14. Your Rights

Under UK data protection law, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure in certain circumstances
• Restriction of processing
• Objection to certain processing
• Data portability where applicable
• Withdrawal of consent

Requests should be sent to:

info@newportiwfc.com

15. Complaints

If you are unhappy with how your data is handled, please contact the Club first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

17. Contact Us

For privacy-related enquiries:

Newport IW FC
info@newportiwfc.com

Last updated: May 2026

1. Purpose

Newport (Isle of Wight) Football Club ("Newport IW FC", "the Club") is committed to protecting personal data and handling information lawfully, fairly and securely.

This policy sets out how the Club manages personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and good practice in relation to football club operations.

This policy applies to all Club committee members, staff, volunteers, coaches, team managers and anyone handling personal data on behalf of Newport IW FC.

2. Scope

This policy applies to personal data relating to:

• Players
• Parents and guardians
• Supporters
• Members
• Supporters Association members
• Volunteers
• Coaches and team managers
• Club officials
• Committee members
• Website users
• Event attendees
• Customers
• Sponsors and commercial contacts

Personal data includes any information that can identify an individual directly or indirectly.

3. Data Protection Principles

The Club will ensure personal data is:

• Processed lawfully, fairly and transparently
• Collected for specified, legitimate purposes
• Adequate, relevant and limited to what is necessary
• Accurate and kept up to date where required
• Retained only for as long as necessary
• Protected against unauthorised access, loss, misuse or disclosure
• Handled in a way that demonstrates accountability

4. Types of Data We May Hold

Depending on Club activity, personal data may include:

• Names
• Addresses
• Email addresses
• Telephone numbers
• Dates of birth
• Emergency contact details
• Parent or guardian details
• Membership information
• Attendance records
• Registration details
• Payment records
• Purchase history
• Volunteer records
• Coaching and role information
• Safeguarding-related information
• Disciplinary records where appropriate
• Photographs or media permissions

The Club will only collect information necessary for legitimate operational purposes.

5. Special Category Data

Where necessary, the Club may process limited special category personal data, including:

• Medical information relevant to participation or welfare
• Safeguarding-related records
• Accessibility or disability-related information

Such information will only be processed where lawful and necessary, with appropriate safeguards.

Access will be strictly limited.

6. Lawful Processing

The Club will process personal data only where a lawful basis applies, including:

• Contractual necessity
• Legal obligation
• Legitimate interests
• Consent where required
• Protection of vital interests where appropriate

7. Access to Personal Data

Access to personal data will be restricted to those who genuinely need it for Club purposes.

Examples may include:

• Committee members
• Safeguarding officers
• Coaches
• Team managers
• Membership administrators
• Treasurer or finance leads
• Authorised volunteers

Individuals must not access data outside their role.

8. Data Security

The Club expects appropriate security measures, including:

• Strong passwords
• Restricted access to systems
• Secure storage of documents
• Use of reputable digital platforms
• Care when handling printed records
• Prompt reporting of suspected breaches

Personal data should not be stored carelessly on personal devices.

Sensitive information should not be shared through insecure channels.

9. Website and Digital Platforms

The Club uses third-party platforms, including:

• Pitchero
• Stripe
• GoCardless
• Google Analytics 4

These providers may process personal data on behalf of the Club or as independent providers.

Appropriate privacy documentation will be maintained.

10. Data Sharing

Personal data may be shared only where appropriate and necessary, including with:

• League or football governing bodies
• Safeguarding authorities
• Professional advisers
• Payment processors
• Website service providers
• Regulatory or legal authorities where required

Personal data will not be sold.

11. Children and Youth Football

The Club recognises that junior football involves handling children's data.

Additional care will be taken with information relating to young players.

This may include:

• Parent or guardian contact information
• Emergency medical details
• Registration information
• Safeguarding records
• Consent records where required

Access will be limited to appropriate personnel.

12. Retention of Data

Personal data will only be kept for as long as necessary.

Retention will depend on operational, safeguarding, legal and financial requirements.

Examples may include:

• Membership records
• Financial records
• Incident records
• Safeguarding documentation
• Volunteer information

Data no longer required will be securely deleted or destroyed.

13. Subject Access Requests

Individuals may request access to personal data held about them.

Requests should be made in writing to:

info@newportiwfc.com

The Club will respond in accordance with applicable legal timescales.

14. Data Accuracy

Reasonable steps will be taken to ensure data is accurate and up to date.

Individuals should notify the Club if their details change.

15. Personal Data Breaches

Any suspected personal data breach must be reported promptly to the Club.

Examples include:

• Lost devices
• Unauthorised access
• Emails sent to the wrong recipient
• Lost paperwork
• Accidental disclosure
• Cybersecurity incidents

The Club will assess incidents and take appropriate action, including ICO reporting where legally required.

16. Training and Responsibilities

Anyone handling personal data on behalf of the Club must:

• Handle information responsibly
• Follow this policy
• Maintain confidentiality
• Use data only for legitimate Club purposes
• Report concerns promptly

Failure to follow this policy may result in action being taken.

17. Policy Review

This policy will be reviewed periodically and updated where necessary.

18. Contact

For data protection enquiries:

Newport IW FC
info@newportiwfc.com

Last updated: 16 May 2026

These Terms and Conditions govern your use of the Newport IW Football Club website (“the Website”) and any purchases or transactions made through it.

By using this Website, you agree to these Terms.

If you do not agree, please do not use the Website.

1. About Us

This Website is operated by Newport Isle of Wight Football Club (“Newport IW FC”, “the Club”, “we”, “us”, “our”).

Contact details:

Email: hello@niowfc.com
Address: Newport IW Football Club, The Racecourse, Newport, Isle of Wight, PO30

2. Website Use

You agree to use this Website only for lawful purposes.

You must not:

• Use the Website in any way that breaches applicable law
• Interfere with the operation or security of the Website
• Attempt unauthorised access to systems or accounts
• Upload harmful code or malicious software
• Misuse contact forms or ordering systems
• Impersonate another person or organisation

We reserve the right to restrict or terminate access where misuse occurs.

3. Accuracy of Information

We make reasonable efforts to ensure information is accurate.

However, content may occasionally contain errors, omissions, or outdated information.

Match details, fixtures, events, pricing and availability may change without notice.

The Club does not guarantee that all content will always be accurate or uninterrupted.

4. Intellectual Property

Unless otherwise stated, all Website content belongs to Newport IW FC or is used with permission.

This includes:

• Logos
• Club branding
• Text
• Photographs
• Graphics
• Videos
• Match reports
• Historical content

You may view and print content for personal, non-commercial use only.

You must not reproduce, distribute, modify or commercially exploit content without written permission.

5. Merchandise Sales

Where merchandise is sold through the Website:

Product descriptions

We aim to ensure descriptions and images are accurate, but colours and appearance may vary depending on device settings.

Pricing

Prices are shown in pounds sterling (£).

We reserve the right to amend prices at any time.

Pricing errors may be corrected, including after an order is placed.

Payment

Payment must be made in full at checkout using approved payment methods.

Payments are processed securely by third-party providers.

The Club does not store full payment card details.

Availability

All products are subject to availability.

If an item becomes unavailable after ordering, we may cancel the order and issue a refund.

Delivery

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by postal or courier providers.

Returns

Returns and refund arrangements will be set out in the applicable Returns Policy.

Your statutory consumer rights are unaffected.

6. Supporters Association Memberships

Where memberships are sold through the Website:

• Membership benefits are as described at the time of purchase
• Memberships are personal unless otherwise stated
• Benefits may change where reasonably necessary
• Expiry dates will apply where relevant

Unless otherwise stated, membership fees are non-refundable once activated.
This does not affect statutory rights where applicable.

7. Event and Ticket Sales

Where event tickets are sold:

• Tickets are subject to availability
• Ticket terms may vary by event
• Admission may be refused where behaviour is unsafe, abusive or disruptive
• Ticket refunds are at the Club’s discretion unless required by law

Postponed or cancelled events may be subject to separate arrangements.

8. Donations

If the Website accepts donations:

• Donations are voluntary
• Unless stated otherwise, donations are non-refundable

Gift Aid declarations are subject to eligibility.

9. User Content

If you submit content (including comments, forms, media or messages), you confirm that:

• You have the right to submit it
• It does not infringe others’ rights
• It is not unlawful, offensive or abusive

We may remove content at our discretion.

10. Third-Party Services

The Website may link to third-party services including:

• Payment processors
• Ticketing systems
• Social media platforms
• Sponsors
• League websites

We are not responsible for external websites or services.

11. Limitation of Liability

To the extent permitted by law, Newport IW FC is not liable for:

• Interruptions or Website downtime
• Loss caused by reliance on Website content
• Technical failures
• Third-party service issues
• Indirect or consequential losses

Nothing excludes liability for fraud, death or personal injury caused by negligence, or rights that cannot legally be excluded.

12. Website Availability

We do not guarantee uninterrupted access.

The Website may be suspended for maintenance, updates or operational reasons.

13. Privacy and Cookies

Use of the Website is also governed by:

• Privacy Policy
• Cookie Policy

14. Changes to Terms

We may update these Terms from time to time.

Updated Terms will take effect when published.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.