Newport (Isle of Wight) Football Club ("Newport IW FC", "the Club", "we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, create an account, make purchases, join memberships, contact us, or otherwise interact with Newport IW FC.

This policy applies to personal data processed through the Club’s website and associated online services.

1. Who We Are

Newport (Isle of Wight) Football Club is the data controller for personal information collected through this website, except where third-party providers process data on our behalf or as independent controllers.

For privacy enquiries, please contact:

Newport IW FC
info@newportiwfc.com

2. What Information We Collect

Information you provide directly

Name
Email address
Postal address
Telephone number
Date of birth (where relevant)
Emergency contact details (where relevant)
Membership details
Purchase history
Event booking information
Supporters Association membership details
Messages or enquiries submitted through contact forms

Account information

If you create an account through the website or Pitchero platform:

Login credentials
Member profile details
Team or club affiliation
Communication preferences

Payment information

If you make payments through the website:

Transaction details
Payment reference information
Subscription/payment status

We do not store full card payment details.

Payments are securely processed by third-party payment providers.

Automatically collected information

When you visit the website, we may collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referring website
Approximate geographic location
Usage and interaction data

3. How We Collect Your Data

We collect personal data when you:

Visit our website
Create a user account
Purchase merchandise
Join or renew memberships
Set up recurring payments
Book events
Complete forms
Contact the Club
Register as a player, volunteer, official or supporter
Interact with Pitchero-hosted services

4. How We Use Your Information

We may use your information to:

Provide website services
Manage user accounts
Process memberships
Administer Supporters Association memberships
Process purchases and payments
Arrange recurring subscriptions
Respond to enquiries
Administer events
Manage player, volunteer or supporter registrations
Improve website functionality and performance
Monitor website usage
Maintain security
Meet legal and regulatory obligations
Protect the Club’s legitimate interests

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases where appropriate:

Contract

Where processing is necessary to:

Provide memberships
Process purchases
Manage subscriptions
Provide requested services

Legitimate Interests

Including:

Running and improving the Club website
Managing memberships
Club administration
Security monitoring
Fraud prevention
Responding to enquiries

Legal Obligation

Where required to comply with legal or regulatory obligations.

Consent

Where consent is required, including certain cookie usage.

You may withdraw consent where applicable.

6. Payment Providers

We use trusted third-party payment providers.

Stripe

Card payments may be processed by Stripe.

Stripe’s privacy policy:
https://stripe.com/gb/privacy

GoCardless

Direct debit or recurring payments may be processed by GoCardless.

GoCardless privacy policy:
https://gocardless.com/privacy/

We do not receive or store full payment card details.

7. Website Platform Provider

This website is hosted and operated using Pitchero services.

Pitchero may process certain personal data relating to:

Account registration
Membership administration
Website functionality
Communications
Transactions

Pitchero privacy policy:
https://www.pitchero.com/privacy-policy/

8. Analytics and Cookies

We use Google Analytics 4 (GA4) to understand how visitors use our website.

This may involve collection of:

Device information
Usage behaviour
Approximate location data
Session information

This helps us improve website performance and user experience.

Where required, analytics cookies will only be used with appropriate consent.

Please see our separate Cookies Policy for more information.

9. Sharing Your Data

We may share personal data where necessary with:

Pitchero
Stripe
GoCardless
Website hosting/service providers
Professional advisers
Regulatory bodies
Law enforcement where legally required

We do not sell or swap your personal data.

10. International Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards will be in place in accordance with UK GDPR.

11. Data Retention

We retain personal data only for as long as reasonably necessary, including for:

Membership administration
Transaction records
Legal obligations
Accounting requirements
Dispute management
Safeguarding where applicable

Retention periods may vary depending on data type and legal requirements.

12. Children and Junior Players

Some services may involve data relating to children or junior players.

Where required:

Parental or guardian information may be collected
Additional safeguarding controls may apply

We take appropriate care when handling children’s data.

13. Security

We take reasonable technical and organisational measures to protect personal data.

However, no online system can ever be guaranteed completely secure.

14. Your Rights

Under UK data protection law, you may have rights including:

Access to your personal data
Correction of inaccurate data
Erasure in certain circumstances
Restriction of processing
Objection to certain processing
Data portability where applicable
Withdrawal of consent

Requests should be sent to:

info@newportiwfc.com

15. Complaints

If you are unhappy with how your data is handled, please contact the Club first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

17. Contact Us

For privacy-related enquiries:

Newport IW FC
info@newportiwfc.com